Landline: +92 42 35272601-02 Contact: +92-333-0184756

Privacy Policy

Last Updated: January 15, 2023

At D.E. Technics (Pvt) Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you:

  • Register on our website
  • Place an order for our products or services
  • Subscribe to our newsletter
  • Request information or assistance
  • Participate in promotions or surveys

The personal information we collect may include your name, email address, postal address, phone number, and payment information.

How We Use Your Information

We may use the information we collect for various purposes, including:

  • Providing and maintaining our services
  • Processing and fulfilling your orders
  • Sending you administrative information
  • Sending marketing and promotional communications
  • Responding to your inquiries and requests
  • Improving our website and services
  • Protecting our rights and interests

Information Sharing

We may share your information with third parties in the following situations:

  • With service providers who perform services on our behalf
  • To comply with legal obligations
  • To protect and defend our rights and property
  • With your consent or at your direction

Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate or incomplete information
  • The right to request deletion of your personal information
  • The right to restrict or object to processing
  • The right to data portability

Contact Us

If you have any questions or concerns about our Privacy Policy or our practices regarding your personal information, please contact us at:

Email: privacy@detechnics.com
Phone: +92 42 35272601-02
Address: 123 Industrial Area, Lahore, Pakistan

Terms of Service

Last Updated: January 15, 2023

These Terms of Service ("Terms") govern your access to and use of the D.E. Technics (Pvt) Limited website and services. By accessing or using our website or services, you agree to be bound by these Terms.

Use of Our Website and Services

You may use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use our website or services in any way that violates applicable laws or regulations
  • Use our website or services to transmit or distribute harmful or malicious code
  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with or disrupt the operation of our website or services
  • Collect or harvest any information from our website without our consent

Intellectual Property

Our website and its contents, including but not limited to text, graphics, logos, images, and software, are owned by D.E. Technics (Pvt) Limited and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of our content without our express written permission.

Products and Services

All products and services offered through our website are subject to availability. We reserve the right to discontinue any product or service at any time. Prices for our products and services are subject to change without notice.

Limitation of Liability

To the maximum extent permitted by law, D.E. Technics (Pvt) Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to your use of our website or services.

Indemnification

You agree to indemnify and hold harmless D.E. Technics (Pvt) Limited and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses arising out of or relating to your violation of these Terms or your use of our website or services.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law provisions.

Changes to These Terms

We reserve the right to modify or replace these Terms at any time. The most current version will be posted on our website. By continuing to use our website or services after any changes to these Terms, you accept and agree to be bound by the revised Terms.

Contact Us

If you have any questions or concerns about these Terms, please contact us at:

Email: legal@detechnics.com
Phone: +92 42 35272601-02
Address: 123 Industrial Area, Lahore, Pakistan

Warranty Policy

Last Updated: January 15, 2023

D.E. Technics (Pvt) Limited provides warranty coverage for our products as outlined below. This warranty policy applies to all products purchased directly from us or through our authorized dealers.

Warranty Coverage

We warrant that our products will be free from defects in materials and workmanship under normal use for the following periods:

  • Packaging Machinery: 12 months from the date of installation or 15 months from the date of shipment, whichever occurs first
  • Spare Parts: 3 months from the date of installation
  • Refurbished Equipment: 6 months from the date of installation

What Is Covered

Our warranty covers:

  • Defects in materials and workmanship
  • Parts replacement for covered defects
  • Labor costs for repairs covered under warranty

What Is Not Covered

Our warranty does not cover:

  • Damage resulting from improper installation, use, or maintenance
  • Normal wear and tear
  • Consumable items (such as belts, filters, and lubricants)
  • Damage caused by accidents, abuse, or natural disasters
  • Unauthorized modifications or repairs
  • Products with altered or removed serial numbers

How to Obtain Warranty Service

To obtain warranty service, please contact our customer service department:

Email: support@detechnics.com
Phone: +92 42 35272601-02

You will need to provide:

  • Proof of purchase (invoice or receipt)
  • Product model and serial number
  • Description of the defect or issue

Warranty Service Process

Upon receiving your warranty claim, we will:

  1. Verify your warranty coverage
  2. Diagnose the issue (remotely or on-site)
  3. Repair or replace the defective parts as necessary
  4. Test the equipment to ensure proper operation

Extended Warranty Options

We offer extended warranty options for our products. Please contact our sales department for more information about extended warranty coverage and pricing.

Limitation of Liability

Our liability under this warranty is limited to repair or replacement of the defective product or parts. We shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

Contact Us

If you have any questions or concerns about our Warranty Policy, please contact us at:

Email: warranty@detechnics.com
Phone: +92 42 35272601-02
Address: 123 Industrial Area, Lahore, Pakistan

Return Policy

Last Updated: January 15, 2023

This Return Policy outlines the terms and conditions for returning products purchased from D.E. Technics (Pvt) Limited. We strive to ensure your satisfaction with our products and services.

Return Eligibility

You may return products purchased from us under the following conditions:

  • The product is in its original condition and packaging
  • The return is initiated within 30 days of delivery for standard products
  • The product is not a custom-made or specially ordered item
  • The product has not been used or installed

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer service department to obtain a Return Merchandise Authorization (RMA) number
  2. Package the product securely in its original packaging
  3. Include a copy of your invoice and the RMA number
  4. Ship the product to the address provided by our customer service department

Refunds

Once we receive and inspect the returned product, we will process your refund as follows:

  • For products in original condition: Full refund of the purchase price
  • For products with missing parts or packaging: Partial refund may be issued
  • For damaged products: No refund will be issued unless the damage occurred during shipping

Refunds will be issued to the original payment method within 10-15 business days after we receive and inspect the returned product.

Return Shipping Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

  • The product was delivered damaged
  • We shipped the wrong product
  • The product is defective (as confirmed by our technical team)

Non-Returnable Items

The following items cannot be returned:

  • Custom-made or specially ordered products
  • Products that have been used, installed, or modified
  • Consumable items (such as belts, filters, and lubricants)
  • Software and digital products

Exchanges

If you need to exchange a product for a different model or size, please follow the return process and place a new order for the desired product. We will process your refund for the returned product as described above.

Contact Us

If you have any questions or concerns about our Return Policy, please contact us at:

Email: returns@detechnics.com
Phone: +92 42 35272601-02
Address: 123 Industrial Area, Lahore, Pakistan

FAQ

Frequently asked questions about our policies and data protection.

What personal information do you collect?

When you register, place an order, subscribe to the newsletter or request information, D.E. Technics may collect your name, email address, postal address, phone number and payment information.

How do you use my information?

They use it to provide and maintain services, process orders, send administrative and marketing communications, respond to inquiries and improve the website.

Do you share my information?

Information may be shared with service providers, to comply with legal obligations, to protect the company's rights or with your consent.

What rights do I have over my data?

Depending on your location, you may have rights to access, correct, delete, restrict processing or obtain a copy of your personal information.

How can I contact you about privacy?

Email privacy@detechnics.com or call +92 42 35272601‑02 with any questions or concerns.